![]() ![]() I don’t force them on anyone but they are there. Then I roll out the standard wallpaper and office templates. First thing I do is set a login screen message with some legal mumbo jumbo stating the mac is owned by the company. Almost always the companies have unmanaged macs so I’ve faced the same a few times. If you don't already, you should have an apple business manager account (or apple schools if you are in education) so that devices you purchase (hopefully from apple or an authorized vendor of apple devices) are considered your companies to Apple. ![]() You don't want purchase an MDM that you might get of in a few years because it was deemed not important. You really need to communicate the advantages (and necessity) of having an MDM to your IT leadership they need to be on board and want this as much as you do. You want your customers to think you're here to help them and not hurt them.Īs other's have said, if you don't have a MDM, you may as well give up on supporting macOS devices. This is probably horrible advise, but in my experience this works out pretty well as you are the customer facing portion of your IT. You need it to ensure device compliance etc etc. It's not your fault, it's company policy. What also helps is being able to transfer the blame. ![]() When you work with users and they blame Jamf, explain to them why Jamf wouldn't have caused that problem. You should really communicate and make documentation for what jamf is and is not and also what a mdm is and isn't. This makes some users unhappy but eventually understand it's not our fault, but we do our best to enforce it. in our org, we tend to be very hands off except for things like filevault, screen lock, password requirements and what not. It really depends on what you're managing and the needs of the company. At my current job, I'm having to clean up from years of "but Macs were never managed!!11!!1!!" It is an uphill battle, and having management on board is imperative. Users understood that the devices are managed, just like the Windows devices. At my prior job, when Macs were brought into the environmnet, we started with JAMF and proper management from Day 1. Note: I've been in both types of organizations, and it is better to build things from the ground up than to come in and clean up. Then they all yell and scream when it comes time to manage the Macs. Otherwise, employees find out from each other that "the Macs and unmanaged, you can do whatever you want on them!!" so of course, those user all request Macs so they can be out of the claws of the IT/Security/Management team. This is a management issue, and a culture issue, NOT an IT issue.Īnd unfortunately it is prevalent in EVERY ORGANIZATION that uses Macs, unless the Macs were deployed from the start with proper management and the expectation they are company devices, and managed as such*. Many Mac users struggling with the the fact that these are company owned devices and not personal computers. This is burning me out, ruining my reputation within the organization and totally killed all motivation and interest in macOS device management. ![]() However, the only one that knows anything about using Jamf or supporting macOS devices is me (and I'm no expert, I'm self taught out of necessity and all you know that Apple doesn't make it easy). The only people that recognize the nessecatiy for Jamf are the IT Security team and my manager. People's managers are complaining about the false perception of Jamfs impact and now the rumor has spread. Spilled coffee on the keyboard? Probably Jamfs fault. Printer offline? Must be that Jamf thing you installed. Users are blaming Jamf for every single thing that goes wrong. Had maybe 1 month of peace after completion before it got out of hand. This isn't helped by the fact that Mac computers are about 5% of the organizations total computer inventory, so these users feel some kind of prestige feeling about having a Mac. Spent the last 4 months aggressively chasing the users to get their devices enrolled and setup with management. Previously unmanaged Mac user population at my org. TLDR: rolled out Jamf to a previously unmanaged macOS population and the users are blaming it for everything that happens now, making me look bad, feel bad, and give up on supporting Macs. ![]()
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